OUR POLICY

*ON SITE DESIGN MEETING

OPTIONAL, only recommended for large events or weddings. We design 95% of our jobs based on photos, sketch and email planning.

Price: $100 or free with jobs$1,500+

 

​* DESIGNS WITH RENTALS OR BALLOON ARRANGEMNTS

 Balloon arrangements only can be paid through the website or square invoice 1 week  before the day of the Event.

A square invoice is created for all bookings and a link will be sent to your email with payment instructions.​

*50% Deposit is due at booking. The remainder will be due 7 days prior to your event.

Happy Sweet Design LLC does not guarantee the availability of the date if the reservation is not finalized.

 

*Minimum of 2 hours is required to design prior to the event start time.

 

 CANCELLATIONS & RESCHEDULING

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*RESCHEDULING- If the weather or any situation prevents the balloon installation from taking place, the client may reschedule their installation at least 72 hours before their event without penalty. The client can reschedule their event within the next 365 calendar days. You must notify us immediately up to 24 hrs to secure the new date.  after this time the days are subject to availability and HappySweetDesignBalloons is not responsible if the desired date is not available.

 

*CANCELLATIONS - If for any reason you have to cancel, deposit is not refundable but can be applied to any other future design within one year!  for Cancelations text Customer Service at (469)-396-3146 with your information, date of your event, and we will contact you soon as possible.

 

*Balloon Striking, Take down the balloon designs and Cleanup after the event when rentals are not included as part of the design is not included, unless otherwise noted on the invoice. Available upon request with a fee.

 

*Command Hooks are used for wall designs. Happy Sweet Design Balloons is not responsible for any damage that may occur when client is in charge of the balloons and pulling them off.

 

*For Outdoor Designs - We do not recommend outdoor designs with black balloons or dark colors, if there is strong wind or rain. We do not do outdoor designs in weather expected above 85 degrees and below 50 degrees. Heat makes balloons expand. A few balloons popping should be expected and could compromise the overall design. It must be taken into consideration that any inclement weather causes some reaction in all balloon decorations when they are outdoors. 

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Happy Sweet Design LLC.